1win Privacy Policy | Data Protection

Privacy and Data Protection

What Personal Data Is Collected

1win collects personal information that users provide directly during registration, account verification, and use of online services. The categories of data collected include:

Full name and date of birth
Contact details such as email address and mobile number
Residential address and identification documents
Financial information required for transactions
Device identifiers, IP address, and usage data generated during online activity

Why This Data Is Collected

Personal information is collected for the following purposes:

To verify user identity in line with applicable regulations
To process deposits, withdrawals, and related transactions
To provide and maintain user accounts and associated services
To comply with anti-money laundering and responsible gaming obligations
To improve the quality and security of the platform

How Data Is Protected

1win applies both technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. These include:

Encryption of data during transmission and storage
Access controls limiting data handling to authorised personnel only
Regular security assessments and internal audits
Secure infrastructure maintained in line with industry standards

User Rights

Users have the following rights regarding their personal data:

Right to Access: Users may request a copy of the personal information held about them.
Right to Correction: Users may request the correction of inaccurate or incomplete data.
Right to Deletion: Users may request the removal of their personal data, subject to legal retention obligations.

Compliance With Indian Laws

The processing of personal data is conducted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other applicable Indian regulatory frameworks governing data protection and online services.

Use of Collected Information

Personal information collected through the platform is used only for lawful and clearly defined purposes. The following outlines how collected data is used:

Account and Service Management

To create, maintain, and manage user accounts
To authenticate users during login and session activity
To respond to queries, complaints, and support requests

Transaction Processing

To facilitate deposits and withdrawals through integrated payment systems
To verify the legitimacy of financial transactions
To maintain accurate records of all account-related activity

Service Improvement and Analytics

To analyse user behaviour and usage patterns on the website
To identify technical issues and optimise platform performance
To develop and enhance new features based on user interactions

Marketing and Communication

To send relevant promotional content, where users have provided consent
To deliver notifications about changes to services, terms, or policies
Users may withdraw consent for marketing communications at any time through account settings or by contacting the support team

Regulatory Compliance

To fulfil obligations under applicable Indian and international laws
To support fraud prevention, identity verification, and responsible gaming measures
To cooperate with competent authorities when legally required

All data processing activities are conducted on a lawful basis, and information is never used beyond the purposes stated in this document.

Access to Information

How Users Can Access Their Data

Users may submit a request to access the personal information held in their account at any time. Such requests can be directed to the support team through official communication channels available on the website. Upon verification of identity, the requested data will be provided within a reasonable timeframe.

Updating Personal Information

If any personal data held by the platform is inaccurate or outdated, users are entitled to request a correction. The procedure is as follows:

Submit a written request to the support team specifying the data to be corrected.
Provide supporting documentation if required for verification.
The update will be processed upon confirmation of the user’s identity.

Requesting Deletion of Data

Users may request the deletion of their personal information, subject to applicable legal and regulatory retention requirements. Deletion requests will be reviewed and acted upon in accordance with the applicable obligations under Indian law.

Consent to Security Checks and Payment Data Processing

By registering and using the platform, users acknowledge and consent to the following:

The conduct of identity verification and security checks as required by applicable regulations
The processing of payment-related data by authorised third-party payment service providers
The use of such data solely for the purpose of completing transactions and meeting compliance obligations

This consent forms part of the user’s agreement to the terms governing use of the platform’s online services.

Protection of Children’s Privacy

Age Restriction

The platform and all associated online services are intended strictly for individuals who are 18 years of age or older. Access to and use of the website by minors is prohibited.

Limitations on Age Verification

While the platform takes reasonable steps to verify the age of its users, it is not always possible to confirm a user’s age solely through the information provided during registration, without the submission of valid identification documents. Users are required to provide accurate information at the time of registration.

Handling of a Minor’s Personal Data

In the event that a parent or legal guardian identifies that a minor has registered or submitted personal information on the platform, they may submit a formal request for the deletion of that data. Upon receipt of such a request and verification of the circumstances, all personal data associated with the minor’s account will be permanently removed from the platform’s records.

Users and guardians who become aware of any such instance are encouraged to contact the support team without delay.

International Data Transfers

Transfer of Data Across Borders

In the course of providing its online services, personal data collected by the platform may be transferred to and processed in countries other than India, specifically in jurisdictions where operational partners, service providers, or affiliated entities are based.

These transfers may occur in connection with:

Payment processing and fraud prevention services
Technical infrastructure and cloud-based data hosting
Customer support operations and account management systems

User Consent

By accessing and using the platform, users expressly consent to the international transfer and processing of their personal information as described in this section. Where transfers occur, they are conducted in accordance with the terms agreed upon with each respective partner.

Data Confidentiality Across All Partners

All third-party partners and service providers who receive or process personal data on behalf of the platform are contractually obligated to maintain the confidentiality and security of that information. Such partners are not permitted to use personal data for any purpose beyond what is required to fulfil their designated functions.

Legal Disclaimer

This Legal Disclaimer forms part of the Privacy Policy and may alter the scope, interpretation, or practical effects of the rules and terms set out in this document. Where a disclaimer applies, it shall take precedence to the extent permitted under applicable law.

When the Disclaimer Applies

The terms of this disclaimer become effective at the point at which a user accepts this Privacy Policy. Acceptance may occur through any of the following means:

Affirmative action during account registration, such as ticking a consent box
Electronic or written signature on a related agreement
Accession to the platform’s terms through continued use of its services

Effect of the Disclaimer

The disclaimer does not remove or override any rights guaranteed to users under applicable Indian law. It is intended to define the boundaries of the platform’s responsibilities and to ensure that the scope of obligations is understood by all parties involved in the use of the platform’s online services.

Use of Cookies

What Cookies Are

Cookies are small text files that are stored on a user’s device when they visit a website. These files allow the website to recognise the device on a subsequent visit and to retrieve certain stored preferences or session information.

How Cookies Are Used on This Platform

The platform uses cookies for the following purposes:

Statistical analysis: To collect anonymised data on user activity and website traffic patterns
Behavioural analysis: To understand how users navigate and interact with the website
Personalisation: To remember user preferences and customise the online experience accordingly
Service improvement: To identify areas of the platform that require optimisation or technical improvement

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date they are set, unless deleted by the user prior to the expiry of that period.

Managing Cookie Preferences

Users may manage or disable cookies through the settings of their internet browser. Please note that disabling certain cookies may affect the functionality of some features on the website. Continued use of the platform without adjusting browser settings is taken as acceptance of the cookie practices described in this section.

Acceptance of Privacy Policy

By accessing or using the platform in any capacity, users are deemed to have read, understood, and fully accepted the terms set out in this Privacy Policy.

Prevailing Version

The version of this Privacy Policy published on the website at any given time constitutes the current and binding version. In the event of any conflict between this document and any prior version, the most recently published version shall prevail.

Policy Updates

This Privacy Policy may be revised from time to time to reflect changes in applicable law, regulatory requirements, or the platform’s data handling practices. Users are advised to review this document periodically to remain informed of any updates. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms.

Third-Party Privacy Practices

Sharing of Personal Data

Personal information collected by the platform may be disclosed to third parties in the following circumstances:

Legal obligations: Where disclosure is required by applicable law, court order, or regulatory authority
Dispute resolution: Where sharing of data is necessary to investigate or resolve a complaint or legal claim
Contractual arrangements: Where a third party is engaged to provide services on behalf of the platform, such as payment processing, identity verification, or technical support

Identification of Third Parties

Where third parties who may receive personal data are identifiable, relevant information about such parties is made available on the website. In cases where a specific third party is not listed, users will be informed of the purpose and scope of any such data sharing prior to or at the time of disclosure, where reasonably practicable.

User Consent

By submitting personal information through the platform, users consent to the disclosure and processing of that information by authorised third parties as described in this section. This consent is limited to the purposes outlined herein and does not extend to any unauthorised use of personal data by any external party.

Links to Other Websites

Presence of External Links

The platform may contain hyperlinks to third-party websites that are not operated or controlled by 1win. These links are provided for informational or functional purposes only.

No Responsibility for External Data Practices

Each third-party website operates under its own privacy policy and data handling practices. The platform bears no responsibility for the collection, use, or protection of personal information by any external website, regardless of whether that website is accessed through a link on this platform.

Caution When Visiting External Sites

Users are advised to exercise caution when navigating to external websites and to review the privacy policies of those websites before providing any personal information. The standards and practices of third-party websites may differ significantly from those described in this document.