Responsible Gaming

Every form of gambling carries a financial risk. Understanding this is the foundation of playing responsibly. 1win encourages all players to treat gambling as entertainment, not as a source of income or a way to recover losses.

Here are the core principles to follow:

• Set a budget before you play. Only use money you can afford to lose.
• Track your time. Limit how long you spend on betting sessions.
• Never chase losses. Losses are part of gambling. Trying to win them back often leads to greater harm.
• Keep gambling separate from daily responsibilities. Do not let betting interfere with work, family, or finances.
• Use the control tools available to you. Deposit limits, session reminders, and self-exclusion options exist to help you stay within your boundaries.
• Take regular breaks. Stepping away keeps gambling in perspective.
• Make informed decisions. Learn the odds and understand that outcomes are based on chance.

Responsible gaming means staying aware of your habits and taking action before small concerns become serious problems.

Gambling addiction can develop gradually and is often difficult to notice in its early stages. Recognising the warning signs early gives you the best chance of addressing the issue before it causes serious harm.

Key indicators that gambling may have become a problem:

• You spend more time or money on betting than you originally planned.
• You feel restless or irritable when you try to cut down or stop gambling.
• You have made repeated unsuccessful attempts to control or quit betting.
• Gambling is used as a way to escape stress, anxiety, or personal difficulties.
• You lie to family members or close friends about how much you gamble.
• You borrow money or sell possessions to fund betting activity.
• You continue gambling despite significant financial or personal consequences.
• Your work, studies, or relationships have suffered because of gambling.
• You feel a constant urge to increase your bets to maintain the same level of excitement.
• You return to gambling shortly after losing, trying to recover what was lost.

Gambling addiction is a recognised condition that requires attention. If several of these signs feel familiar, reaching out for support is the right step.

Addressing a gambling problem takes honest self-reflection and consistent action. There are practical steps you can take to regain control and protect your wellbeing.

Recommended steps to manage and overcome betting addiction:

• Acknowledge the problem. Accepting that gambling has become harmful is the first and most important step.
• Use self-exclusion. You can request a temporary or permanent self-exclusion from your account to restrict access to gambling.
• Set deposit and loss limits. Use the responsible gaming tools available on your account to cap how much you can spend within a set period.
• Block gambling-related content. Use website-blocking software or apps to limit access to betting platforms during your recovery.
• Seek professional counselling. A trained therapist or addiction counsellor can provide structured guidance and coping strategies.
• Talk to someone you trust. Opening up to a family member or friend reduces isolation and creates a support network.
• Avoid high-risk situations. Stay away from environments or social settings that trigger the urge to gamble.
• Replace gambling habits. Fill the time previously spent on betting with physical activity, hobbies, or social activities.
• Join a support group. Connecting with others who understand the experience of addiction can be a powerful part of recovery.
• Monitor your progress. Keep a record of the days you have stayed away from gambling. Tracking progress builds motivation.

No one has to face a gambling problem alone. Trained professionals and established organisations are available to provide confidential guidance and support to those who need it.

Useful support organisations for players in India:

• iCall (Tata Institute of Social Sciences) – Provides psychological counselling and mental health support. Phone: 9152987821 | Website: icallhelpline.org
• Vandrevala Foundation Helpline – Offers free, 24/7 mental health support in multiple Indian languages. Phone: 1860-2662-345 | Website: vandrevalafoundation.com
• Gamblers Anonymous India – A peer support community for individuals dealing with compulsive gambling. Website: gamblersanonymous.org.in
• NIMHANS (National Institute of Mental Health and Neuro Sciences) – A leading mental health institution in India offering addiction treatment services. Website: nimhans.ac.in
• Mann Talks – A mental health platform providing access to licensed therapists across India. Website: manntalks.com
• Fortis Stress Helpline – Provides emotional support and referral services for those in distress. Phone: 8376804102

All services listed above offer confidential assistance. Reaching out is a sign of strength, not weakness.

If you are concerned about your gambling habits or need help activating any responsible gaming tools on your account, the 1win support team is available to assist you. All queries are handled with full confidentiality and without judgement.

You can reach 1win support through the following channels:

• Live Chat – Available directly on the 1win website and mobile app for immediate assistance.
• Email – Send your query to the official 1win support email address listed in the Contact Us section of the website.
• Social Media – Reach out via the official 1win social media accounts for general enquiries.
• Help Centre – Visit the FAQ and Help Centre section on the website for self-service guidance on account settings and responsible gaming tools.

The support team can assist you in setting deposit limits, activating self-exclusion, or directing you to professional help resources.