1win Rules and Regulations in India

By accessing and using the 1win platform, you enter into a legally binding agreement with the company. These terms apply to all users in India and govern every aspect of platform use, from account registration to the placement of bets and the use of bonuses.

User Agreement

• By completing registration on the platform, you confirm that you have read, understood, and accepted all applicable terms and conditions.
• These terms constitute the entire agreement between you and 1win regarding your use of the services.
• Continued use of the platform following any published update to these terms constitutes acceptance of the revised version.

Eligibility Requirements

• You must be at least 18 years of age to register and use the platform.
• Use of the platform is permitted only where it does not contravene the laws applicable to you in your jurisdiction.
• Creating an account on behalf of another person or entity is not allowed.
• Each user is permitted to hold only one account. Duplicate accounts may be closed without prior notice.

Right to Modify Terms

1win reserves the legal right to amend, update, or replace any section of these terms at any time. Updates take effect from the moment they are published on the platform. Users are responsible for reviewing the terms periodically to remain informed of any changes.

Acceptable Use of the Platform

You agree to use the platform solely for lawful purposes. The following conduct is strictly prohibited:

• Attempting to manipulate outcomes, odds, or results through fraudulent means.
• Using automated software, bots, or scripts to interact with any part of the platform.
• Sharing account credentials or allowing third parties to access your account.
• Exploiting technical errors or system vulnerabilities for personal gain.

Content and Intellectual Property

All content available on the platform, including text, graphics, logos, and software, is the property of 1win or its licensed partners. Reproduction, distribution, or commercial use of any platform content without written authorisation is prohibited.

Limitation of Liability

1win shall not be held liable for:

• Losses arising from your failure to comply with these terms.
• Interruptions to the services caused by factors beyond the company’s reasonable control.
• Any indirect, consequential, or incidental losses related to your use of the platform.

Your rights under applicable consumer protection legislation remain unaffected by these limitations.

All bets placed on the 1win platform are subject to the following regulations. These rules apply to sports betting, live events, and all other wagering services available to users in India.

Eligibility to Place Bets

• Only registered and verified account holders are permitted to place bets.
• You must be at least 18 years of age to participate in any betting activity.
• Bets placed by users whose accounts are under review or temporarily restricted will not be accepted.

Bet Acceptance Procedures

• A bet is considered accepted only upon confirmation by the platform system. Verbal or written instructions outside the platform interface do not constitute valid bet placement.
• 1win reserves the right to decline or limit any bet at its discretion, including cases where unusual betting patterns are detected.
• If a bet is placed on an event that has already concluded, the bet shall be considered void and the stake returned.

Minimum and Maximum Bet Amounts

Bet limits vary depending on the event type, sport, and market selected. The following general thresholds apply:

• Minimum bet: Displayed at the point of bet placement and varies by market.
• Maximum bet: Set per event and may be adjusted based on account history, market conditions, or event type.
• 1win may apply individual account-level limits where deemed necessary.

Calculation of Winnings

• Winnings are calculated by multiplying the accepted odds at the time of bet placement by the stake amount.
• In accumulator bets, the odds of each selection are multiplied together. All selections must be correct for the bet to win.
• Bonuses applied to bets are subject to separate wagering conditions as stated in the applicable bonus terms.

Betting Restrictions

1win may apply restrictions to specific accounts or bet types under the following circumstances:

• Suspected fraudulent activity or use of unfair advantage.
• Irregular betting activity inconsistent with standard user behaviour.
• Ongoing identity verification or account review procedures.

Cancellation Policy

• Once a bet has been accepted and confirmed, it cannot be cancelled or modified by the user.
• In the event of a technical error affecting bet acceptance or odds display, 1win reserves the right to cancel the affected bets and return the relevant stakes.
• Event cancellations by the organising body will result in voided bets and full stake returns, unless otherwise specified under the rules for that particular event.

All financial transactions on the 1win platform are governed by the following regulations. Users in India are required to comply with these payment rules when depositing funds, requesting withdrawals, or conducting any account-related financial activity.

General Rules for Deposits and Withdrawals

• All transactions must be conducted through your registered account only.
• The payment method used for deposits must, where possible, be the same method used for withdrawals.
• 1win does not accept payments from or to third-party accounts.
• All amounts are processed in the currency associated with your account.

Available Payment Methods

The following methods are generally available to users in India, subject to availability at the time of transaction:

• Minimum and maximum limits apply per method and are displayed at the time of transaction.
• Fees, if any, will be disclosed prior to confirming the transaction.

Processing Timeframes

• Deposits: Funds are generally credited to your account within minutes of a confirmed transaction, depending on the payment method used.
• Withdrawals: Requests are processed within the timeframes displayed at the point of request. Processing times may be extended during identity verification or compliance review.
• 1win is not responsible for delays caused by the user’s bank or payment service provider.

Identity Verification (KYC)

As part of its regulatory obligations, 1win may request the following documents before processing withdrawals:

• Government-issued photo identification (such as Aadhaar card, PAN card, or passport).
• Proof of address issued within the last three months.
• Proof of payment method ownership.

Withdrawals may be held pending until verification is successfully completed.

Anti-Money Laundering (AML) Compliance

• All payment transactions are monitored in accordance with applicable AML requirements.
• 1win reserves the right to request additional documentation if a transaction is flagged as suspicious.
• Funds linked to fraudulent activity or policy violations may be frozen pending investigation.

Transaction Restrictions

• Users are not permitted to use the platform’s payment infrastructure for any purpose other than legitimate gaming transactions.
• Chargebacks initiated without valid justification may result in account suspension.

Cancellation of Transactions

• Deposit transactions that have been confirmed cannot be cancelled.
• Withdrawal requests may be cancelled by the user before they have been processed. Once processing has begun, cancellation is no longer possible.

1win is committed to promoting responsible gambling practices and providing tools that help users maintain control over their betting activity. If you feel that your gambling behaviour may be causing concern, the following resources and features are available to you.

Why Responsible Gambling Matters

Gambling is intended to be a form of entertainment. Problems can arise when betting activity becomes compulsive or begins to affect financial stability, mental health, or personal relationships. Recognising the early signs of problematic behaviour is an important step toward seeking help.

Available Self-Management Tools

The platform provides several tools to help users manage their betting habits responsibly:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Bet Limits: Restrict the maximum stake amount per bet over a defined time period.
• Session Time Limits: Define how long you can remain active on the platform within a given session.
• Self-Exclusion: Temporarily or permanently suspend your account if you feel the need to take a break from gambling.
• Reality Checks: Receive periodic notifications reminding you of the time spent on the platform during a session.

To activate any of these tools, contact the support team or access the account settings section of your profile.

Self-Assessment

If you are unsure whether your gambling habits are healthy, consider asking yourself the following:

• Do you bet more than you can afford to lose?
• Do you chase losses by placing additional bets?
• Has gambling interfered with your work, relationships, or daily responsibilities?
• Do you feel restless or irritable when not gambling?

If you answered yes to any of the above, it is advisable to seek professional support.

Support Resources

The following organisations offer free and confidential support for individuals affected by gambling-related problems:

• iCall (India): Psychological support helpline operated by TISS. Contact: 9152987821.
• Vandrevala Foundation: 24/7 mental health helpline. Contact: 1860-2662-345.
• iGaming Aware: Online resources available at responsible gambling awareness platforms.

1win does not provide direct counselling services but strongly encourages users to reach out to qualified professionals when needed.

Underage Gambling Prevention

The platform is strictly for users aged 18 and above. If you are aware of a minor attempting to access the platform, please report this to the support team immediately.

1win operates in accordance with internationally recognised anti-money laundering (AML) standards and is committed to preventing the use of its platform for money laundering, terrorism financing, or any other form of financial crime.

Legal Obligations

The platform is required to:

• Monitor all financial transactions conducted through user accounts.
• Report suspicious activity to relevant authorities where legally mandated.
• Refuse services to individuals or entities identified on international sanctions lists.
• Maintain records of identity verification and transaction data in accordance with applicable data retention requirements.

Know Your Customer (KYC) Procedures

All users are subject to identity verification as part of the platform’s KYC obligations. You may be required to submit the following:

• Identity Verification: A valid government-issued identification document (Aadhaar card, PAN card, voter ID, or passport).
• Address Verification: A recent utility bill, bank statement, or government correspondence confirming your residential address.
• Source of Funds: Documentation demonstrating the legitimate origin of funds used for betting activity, where applicable.

KYC verification may be requested at the time of registration, before processing a withdrawal, or at any point during account use if triggered by internal compliance review.

Transaction Monitoring

1win employs automated and manual monitoring systems to detect unusual or potentially suspicious financial activity. The following may trigger a compliance review:

• Large or rapid deposits inconsistent with prior account activity.
• Multiple transactions structured to remain below reporting thresholds.
• Requests to withdraw funds to accounts not previously used for deposits.
• Patterns of activity inconsistent with legitimate gambling behaviour.

Suspicious Activity and Reporting

Where a transaction or account is flagged as potentially suspicious:

• The account may be temporarily restricted pending investigation.
• Additional documentation may be requested from the account holder.
• Where required by law, the matter may be referred to the appropriate financial intelligence or law enforcement authority.

Consequences of Policy Violations

Users found to have used the platform in contravention of AML policies may face the following:

• Immediate account suspension or permanent closure.
• Freezing of account funds pending investigation or legal proceedings.
• Reporting to law enforcement or regulatory bodies as required by applicable law.

Cooperation with verification requests is mandatory. Failure to provide requested documentation within a reasonable timeframe may result in account restriction.

Your privacy is taken seriously on the 1win platform. This section explains what personal data is collected, how it is used, and what rights you hold in relation to that data.

Data Collected

The platform collects the following categories of personal information:

• Account Registration Data: Full name, date of birth, email address, phone number, and country of residence.
• Identity Verification Data: Copies of government-issued identification documents and proof of address submitted during KYC procedures.
• Financial Data: Payment method details, transaction history, and account balance records.
• Usage Data: Log files, IP addresses, device identifiers, browser type, and behavioural data related to platform use.
• Communications Data: Records of correspondence between you and the support team.

How Your Data Is Used

Personal data collected on the platform is used for the following purposes:

• Processing account registration and verifying user identity.
• Managing deposits, withdrawals, and other financial transactions.
• Complying with legal obligations, including AML and KYC requirements.
• Detecting and preventing fraudulent activity or policy violations.
• Improving platform services and user experience.
• Sending transactional communications related to your account or services.

Data Sharing

Your personal data is not sold to third parties. Data may be shared with:

• Regulatory authorities and law enforcement where legally required.
• Payment processors and financial institutions necessary to complete transactions.
• Identity verification and fraud prevention service providers.
• Technical service providers operating under strict confidentiality agreements.

Data Retention

Personal data is retained for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations.

Your Rights

As a user, you hold the following rights in relation to your personal data:

• Right to Access: Request a copy of the personal data held about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, subject to legal retention requirements.
• Right to Restriction: Request that processing of your data be limited in certain circumstances.
• Right to Object: Object to processing of your data for specific purposes.

To exercise any of these rights, contact the platform’s data protection team through the official support channels.

Cookies

The platform uses cookies and similar tracking technologies to maintain session integrity, analyse usage patterns, and improve service delivery. You may manage cookie preferences through your browser settings.

Protecting your account and personal data is a primary operational commitment of the 1win platform. A range of technical and organisational measures are in place to ensure the safety of user accounts, financial transactions, and stored information.

Data Encryption

• All data transmitted between your device and the platform is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Sensitive data, including financial records and personal identification information, is stored in encrypted form on secured servers.
• Encryption protocols are reviewed and updated regularly to maintain alignment with current security standards.

Two-Factor Authentication (2FA)

• Users are strongly encouraged to enable two-factor authentication on their accounts.
• When activated, a secondary verification code is required at login in addition to your password, reducing the risk of unauthorised access.
• 2FA can be configured through your account security settings.

Account Monitoring

The platform operates continuous monitoring systems designed to detect and respond to security threats, including:

• Unusual login attempts or access from unrecognised devices or locations.
• Multiple failed authentication attempts, which trigger temporary account lockout.
• Suspicious transaction activity inconsistent with your established account behaviour.

If unusual activity is detected on your account, you will be notified through your registered contact details.

Organisational Security Measures

Beyond technical systems, the following organisational practices support platform security:

• Access to user data is restricted to authorised personnel on a need-to-know basis.
• Staff members with access to sensitive systems are subject to background verification and ongoing security training.
• Internal security policies are reviewed regularly and updated in response to emerging threats.

User Responsibilities

Maintaining the security of your account is also your responsibility. You are advised to:

• Use a strong, unique password and change it regularly.
• Never share your login credentials with any third party.
• Log out of the platform after each session, particularly on shared or public devices.
• Report any suspected unauthorised access to the support team immediately.

Reporting Security Concerns

If you identify a security vulnerability or believe your account has been compromised, contact the support team through official channels without delay. The platform takes all security reports seriously and investigates them promptly.